Returns & Refund Policy

Our refund policy is designed to ensure customer satisfaction. If for any reason you are not satisfied with your purchase, you can request a refund within a certain timeframe.

return policy

Please reach out to us and send us an email first about the reason for your return and if it’s genuine reasons then we will assist you at first instance. Otherwise please find below our return policy:

cancellation

We accept order cancellation before the product is shipped or produced. If the order is cancelled you will get a full refund. We cannot cancel the order if the product is already shipped out.

returns (if applicable)

We accept the return of products. Customers have the right to apply for a return within 14 days after the receipt of the product. To be eligible for a return, your item must be unused and in the same condition that you received it.

It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Customers will only be charged once at most for shipping costs (this includes returns); No restocking fee to be charged to the consumers for the return of a product.

ABN – 95651656101 & Physical Address is – 83 Trevor Housley Avenue, Bungarribee NSW -2767 Australia

we deliver genuine products

We always deal with quality and genuine products.

refund policy

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund to your registered email address. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

how customer will get refund, when customer will get refund:

Customer will get refund to their bank account or card that was used at the time of purchase & an email will be sent to customers with agreed refund amount.

late or missing refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at hello@oaustar.com.au.

sale items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@oaustar.com.au.

damaged products:

Email hello@oaustar.com.au within 7 days of product receipt along with photos of the damaged goods in order to initiate a refund or replacement.

How to claim cover for a damaged parcel.

Here’s how you report us your damaged parcel:
Steps:
• Take some photos of the damage that includes:
• The packaging,
• The parcel label (clearly showing the reference number), and
• The damaged item/bottle/box etc.